We at MicroCalls BPO your integrated email support services partner, provide a very reliable and flexible system that responds promptly to the customer queries. Combined activities like direct mailing and call center follow-up together, can more then double your normal response rates. To increase the efficiency levels, these activities should be well focused and should involve timely use of telephone, as a means to lift overall direct mail response. Direct mail campaign is a resource intensive business, if all the essential elements for success are carried out properly. Outbound call centers, execute and follow-up every aspect of your direct mailings, by providing specialized services. The Customer Service Representatives (CSRs) communicate directly with the customers, dealers, distributors and business partners with a customized campaign. If direct mail is used to generate leads, then Direct Mail Follow-Up can considerably increase quantity and quality of the produced leads.
E-mail has now become the primary means of data transmission and customer relationship management. As a result many companies are outsourcing their non-voice call center needs, including E-mail support services and chat support services.
We have successfully and competently handled email support services. Our experience ranges from handling simple as well as complex issues.
Our state of the art Email Support 24/7 Service includes following services:
- Customer care
- Technical support
- Order fulfillment
- Verification
- Complete query resolution
- Resolving escalated cases
E-mail and voice blasting services
We also support Service Level Agreements (SLAs) based on client requirements, thereby providing answers via email within the time window agreed upon by both parties.
