"63 percent of website visitors would make an online purchase if they had more information."
MicroCalls BPO offer trained chat support agents to Internet sellers, eBay power sellers and Amazon stores. Our trained agents will handle live chat on your behalf. Whatever is your product or service, we will thoroughly train our staff to support your customers with well researched answers and professional response. This will help your visitors to make quick buying decisions, get re-assurance and enjoy a fabulous customer experience. You can extend 24/7 customer care to attract more people without adding to your overheads. More importantly you can convert many such visitors to genuine sale.
If you do not have live chat software on your website, don’t worry. We will help you install and handle its maintenance.
Our state of the art Live Chat Support Service includes following services:
- Live chat agents handle
- Sales queries
- Technical queries
- Payment process
- Remote installations
- Email & ticketing support
- Billing support
- Package tracking
- SMS updates
- Other tasks based on your need
Some of your benefits
- Increase conversion rate by 50% or more
- Build customer confidence
- Reduce shopping cart abandonment
- Analyses customer trends to make business decisions
